Terms & Conditions

Transparent contractual guidelines governing bespoke software development, CRM engineering, AI automation workflows, and SLA maintenance with ValoSync Global.

01

Acceptance of Terms & Engagement Basis

By accessing our website, booking discovery consultations, or executing a Statement of Work (SOW), you agree to these Terms.

By accessing the ValoSync Global website, engaging our technical discovery sessions, or executing a formal Statement of Work (SOW) or Master Services Agreement (MSA), you acknowledge and agree to be bound by these Terms and Conditions.

These Terms govern all bespoke software engineering, CRM platform architecture, AI automation development, web applications, cloud infrastructure, and digital consulting services provided by ValoSync Global to corporate clients and international enterprises.

Key Requirement: If an executed Statement of Work (SOW) or MSA contains specific negotiated terms that conflict with these general terms, the provisions of the signed SOW shall take legal precedence.

02

Scope of Services, SOW & Agile Delivery

All engineering work is structured into documented milestones, agile sprints, and clear acceptance criteria.

All client engagements are formally documented in an approved Statement of Work (SOW) that outlines the detailed technical specifications, architecture diagrams, delivery milestones, sprint cadences, and commercial schedule.

  • Iterative Sprints: Development progresses through structured 2-week agile sprints with working staging environment previews provided to the client for continuous feedback.
  • Scope Change Control: Any requests for additional functionality or major design alterations outside the agreed SOW will be managed via formal written Change Request Orders (CRO) specifying budget and timeline adjustments.
  • Client Responsibilities: Prompt feedback, asset provision, and test environment access are required to maintain agreed sprint timelines.
03

Intellectual Property (IP) & Source Code Ownership

100% of custom source code, database architectures, and design files are transferred to you upon milestone completion.

ValoSync Global operates on a client-first IP model. We believe clients must retain complete control over their proprietary technology assets.

Transferred to Client

  • • 100% custom software source code repositories
  • • Proprietary algorithms & business workflows
  • • Database schemas & cloud configurations
  • • UI/UX design components & brand assets

Retained Frameworks

  • • Standard open-source libraries (MIT/Apache)
  • • Pre-existing third-party APIs (Stripe, OpenAI)
  • • ValoSync Global generic internal boilerplate utilities

Full repository handover and access transfers occur automatically once milestone payment obligations for that deliverable are fulfilled.

04

Commercial Terms, Invoicing & Payment Schedules

Transparent billing models based on approved milestone completions or monthly dedicated engineering squad retainers.

ValoSync Global provides two transparent billing arrangements tailored to client project requirements:

1. Fixed-Price Milestone Projects

Invoiced in predetermined phases: Initial project commencement deposit, mid-project staging verification milestone, and final production deployment sign-off.

2. Dedicated Engineering Squads (Monthly Retainer)

Billed monthly in advance for allocated full-stack developers, UI engineers, QA specialists, and technical project managers dedicated to evolving client platforms.

Standard payment terms are 14 calendar days from invoice issuance. Late payments may result in temporary pauses to active development sprints or cloud deployment pipelines.

05

Post-Launch Warranty & Service Level Agreements (SLAs)

Complimentary warranty period followed by optional 24/7 SLA maintenance and cloud uptime guarantees.

To ensure platform stability and peace of mind, all production deployments include complimentary post-launch warranty support:

30 to 90 Days Complimentary Bug Warranty

During the warranty window, any functional defects, code discrepancies, or errors not matching the agreed specifications are remediated with highest priority at no additional cost.

Following warranty completion, ongoing 24/7 infrastructure monitoring, operating system security patching, disaster recovery backups, and guaranteed SLA response times are managed through optional ongoing maintenance packages.

06

Non-Disclosure Agreements (NDA) & Data Security

Strict enterprise confidentiality, encrypted communications, and adherence to global privacy principles.

We treat all proprietary client data, business logic, customer records, and commercial plans with the highest standards of enterprise confidentiality.

  • Mutual Non-Disclosure Agreement (NDA) signed prior to project kickoff
  • End-to-end encrypted code repositories and access control management
  • No unauthorized subcontracting or sharing of client assets
07

Governing Law & Dispute Resolution

Governed by standard commercial laws and international arbitration protocols.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and the jurisdiction of Australian courts for Australian client engagements, or standard international arbitration frameworks for international client contracts.

Both parties agree to seek resolution of any disputes through good-faith executive mediation before initiating formal legal proceedings.